General Conditions of Sale OBD-DIAG between individuals
| General Conditions of Sale of Products Online to Individual Consumers IMPORTANT Any order placed on the Site necessarily implies the Customer's unreserved acceptance of these General Conditions of Sale. General conditions for the sale of products online to individual consumers Preamble These general conditions of sale apply to all sales concluded on the website. obd-diag. Le site Internet obd-diag.fr est un service de : La société obd-diag située Socy.fr adresse URL du site : obd-diag.fr e-mail : support@obd-diag.frnuméro de téléphone : Socy.fr Le site Internet obd-diag commercialise les produits suivants : Outils de diagnostic, outils de reprogrammation, logiciels de diagnostic automobile.Le client déclare avoir pris connaissance et avoir accepté les conditions générales de vente antérieurement à la passation de sa commande. La validation de la commande vaut donc acceptation des conditions générales de vente. Article 1 – Principles Les présentes conditions générales expriment l’intégralité des obligations des parties. En ce sens, l’acheteur est réputé les accepter sans réserve.Les présentes conditions générales de vente s’appliquent à l’exclusion de toutes autres conditions, et notamment celles applicables pour les ventes en magasin ou au moyen d’autres circuits de distribution et de commercialisation.Elles sont accessibles sur le site internet obd-diag et prévaudront, le cas échéant, sur toute autre version ou tout autre document contradictoire.Le vendeur et l’acheteur conviennent que les présentes conditions générales régissent exclusivement leur relation. Le vendeur se réserve le droit de modifier ponctuellement ses conditions générales. Elles seront applicables dès leur mise en ligne.Si une condition de vente venait à faire défaut, elle serait considérée être régie par les usages en vigueur dans le secteur de la vente à distance dont les sociétés ont leur siège en France.Les présentes conditions générales de vente sont valables jusqu’au . Article 2 – Content Les présentes conditions générales ont pour objet de définir les droits et obligations des parties dans le cadre de la vente en ligne de biens proposés par le vendeur à l’acheteur, à partir du site internet obd-diag. Les présentes conditions ne concernent que les achats effectués sur le site de obd-diag et livrés exclusivement en métropole ou en Corse. Pour toute livraison dans les DOM-TOM ou à l’étranger, il convient d’adresser un message à l’adresse e-mail suivante : contact@obd-diag.fr. These purchases concern the following products: Diagnostic tools, reprogramming tools, automotive diagnostic software. Article 3 – Pre-contractual information The buyer acknowledges having been informed, prior to placing his order and concluding the contract, in a readable and understandable manner, of these general conditions of sale and of all the information listed in article L. 221- 5 of the Consumer Code. The following information is transmitted to the buyer in a clear and understandable manner: - the essential characteristics of the good; - the price of the good and/or the method of calculating the price; - if applicable, all costs additional transport, delivery or postage and all other possible costs payable; - in the absence of immediate execution of the contract, the date or deadline by which the seller undertakes to deliver the good, whatever its price; - information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities, those relating to legal guarantees, the functionalities of the digital content and, where applicable, its interoperability, existence and terms of implementation of guarantees and other contractual conditions. Article 4 – The order The buyer has the possibility to place his order online, from the online catalog and using the form which appears there, for any product, within the limits of available stocks. The buyer will be informed of any unavailability of the product or of the ordered good. For the order to be validated, the buyer must accept, by clicking in the place indicated, these general conditions. He must also choose the address and the delivery method, and finally validate the payment method. The sale will be considered final: - after sending to the buyer confirmation of acceptance of the order by the seller by email;- and after receipt by the seller of the entire price. Any order constitutes acceptance of the prices and the description of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned below. In certain cases, notably non-payment, incorrect address or other problem on the buyer's account, the seller reserves the right to block the buyer's order until the problem is resolved. For any questions relating to the tracking of an order, the buyer can call the following telephone number: 06 68 31 89 16 (cost of a local call ), on the following days and times: Monday to Friday, from 9 a.m. to 12 p.m., then from 2 p.m. to 4 p.m., or send an email to the seller at the following email address: contact@obd-diag.fr. Article 5 – Electronic signature The online provision of the buyer's bank card number and the final validation of the order will constitute proof of the buyer's agreement: - payment of the sums due under the purchase order; - signature and express acceptance of all the operations carried out. In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is noted, to contact the seller at the following telephone number: 06 68 31 89 16. Article 6 – Order confirmation The seller provides the buyer with an order confirmation by email. Article 7 – Proof of the transaction Computerized records, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof. Article 8 – Product information The products governed by these general conditions are those which appear on the seller's website and which are indicated as sold and shipped by the seller. They are offered while stocks last. The products are described and presented with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the seller cannot be held responsible. The photographs of the products are not contractual. Article 9 – Price The seller reserves the right to modify its prices at any time but undertakes to apply the prices in force indicated at the time of the order, subject to availability on that date. Prices are indicated in euros. They do not take into account delivery costs, invoiced additionally, and indicated before validation of the order. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the price of the products in the order. shop online. If one or more taxes or contributions, particularly environmental, were to be created or modified, either up or down, this change may be reflected in the selling price of the products. Article 10 – Payment method This is an order with payment obligation, which means that placing the order involves payment by the buyer. To pay for his order, the buyer has, at his choice, all the methods available. payment made available by the seller and listed on the seller's website. The buyer guarantees to the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The seller reserves the right to suspend all order management and delivery in the event of refusal of authorization for payment by credit card from officially accredited organizations or in the event of non-payment. The seller reserves the right in particular to refuse to make a delivery or to honor an order from a buyer who has not fully or partially paid a previous order or with whom a payment dispute is being administered. . Payment of the price is made in full on the day of the order, according to the following methods: - bank card - paypal - check - transfer Payment of the price can be made according to a schedule, with an amount and installments spread over a specific period between the seller and the buyer on a case-by-case basis, according to the following terms: - payment card - paypal - check - transfer Payment for your order in 3 or 4 installments free of charge by credit card from €80 of purchases up to €3,000 with Oney Bank: Our partner Oney Bank offers you a financing solution called 3x 4x Oney, which allows you to pay for your purchases from €80 to €3,000 in 3 or 4 installments free of charge with your bank card. Conditions: This offer is reserved for individuals (individuals adults) residing in France and holders of a Visa and MasterCard bank card with a validity date greater than the duration of the chosen financing. Cards with systematic authorization in particular of the Electron, Maestro, Nickel type etc… as well as e-cards, Indigo and American Express cards are not accepted. Subscription terms: After completing your order, simply click on the “payment button in 3x 4x Oney by credit card”. You are then redirected to the 3x 4x Oney internet page. from our partner displaying the detailed summary of your order and the personalized financing request, which you must then validate. You enter your personal information or, if you have a 3x 4x Oney account, you identify yourself using the connection details linked to your account 3x 4x Oney. You are aware of the general conditions of payment in installments to which you wish to subscribe, which are provided to you in PDF format so that you can read, print and save them before accepting them. You then notify your electronic acceptance by the corresponding check box. You acknowledge that the “double click” associated with the check box on reading the general conditions constitutes consent to contract and constitutes an irrevocable and unreserved acceptance of the general conditions of the product. Unless proven otherwise, the data recorded by Oney Bank constitutes proof of all transactions between you and Oney Bank. If you request to benefit from a financing solution offered by Oney Bank, the information relating to your order will be transmitted to Oney Bank, which will use them for the purposes of studying your request for the granting, management and recovery of credit. Oney Bank reserves the right to accept or refuse your financing request in 3x 4x Oney. You have a withdrawal period of 14 days to renounce your credit. Operation: Payment in 3 or 4 installments free of charge by credit card allows you to pay for the order placed on our merchant site in the following way: - a deposit mandatory, debited on the day of confirmation of shipment of your order corresponding to a third or a quarter of the order; - two or three monthly payments, each corresponding to a third or a quarter of the order, taken at 30 and 60 days later for 3 times and 30, 60 and 90 days later for 4 times. • Payment in 3 installments from 80€ of purchase and up to 2000€Example: For a purchase of 150€, contribution of 50 € then 2 monthly payments of €50. Credit over 2 months at the fixed APR of 0%. Cost of financing 0€. • Payment in 4 installments from 200€ of purchase and up to 3000€Example: For a purchase of 400€, contribution of 100€ then 3 monthly payments of 100€. Credit over 3 months at the fixed APR of 0%. Cost of financing €0.Oney Bank – SA with capital of €51,286,585 – Head office: 34 avenue de Flandre 59170 CROIX – RCS Lille Métropole 546 380 197 – Orias n°: 07 023 261 – www.orias.fr – Correspondence : CS 60006 – 59 895 Lille Cedex 9 – www.oney.fr Article 11 – Availability of products – Reimbursement – Resolution Sauf en cas de force majeure ou lors des périodes de fermeture de la shop en ligne qui seront clairement annoncées sur la page d’accueil du site, les délais d’expédition seront, dans la limite des stocks disponibles, ceux indiqués ci-dessous. Les délais d’expédition courent à compter de la date d’enregistrement de la commande indiquée sur le mail de confirmation de la commande.Pour les livraisons en France Métropolitaine et en Corse, le délai est de 2 jours à compter du jour suivant celui où l’acheteur a passé sa commande, selon les modalités suivantes : par Collissimo,. Au plus tard, le délai sera de 30 jours ouvrables après la conclusion du contrat.Pour les livraisons dans les DOM-TOM ou un autre pays, les modalités de livraison seront précisées à l’acheteur au cas par cas.En cas de non-respect de la date ou du délai de livraison convenu, l’acheteur devra, avant de rompre le contrat, enjoindre au vendeur d’exécuter celui-ci dans un délai supplémentaire raisonnable.À défaut d’exécution à l’expiration de ce nouveau délai, l’acheteur pourra librement rompre le contrat.L’acheteur devra accomplir ces formalités successives par lettre recommandée avec accusé de réception ou par un écrit sur un autre support durable.Le contrat sera considéré comme résolu à la réception par le vendeur de la lettre ou de l’écrit l’informant de cette résolution, sauf si le professionnel s’est exécuté entre-temps.L’acheteur pourra cependant résoudre immédiatement le contrat, si les dates ou délais vu ci-dessus constituent pour lui une condition essentielle du contrat.Dans ce cas, lorsque le contrat est résolu, le vendeur est tenu de rembourser l’acheteur de la totalité des sommes versées, au plus tard dans les 14 jours suivant la date à laquelle le contrat a été dénoncé.En cas d’indisponibilité du produit commandé, l’acheteur en sera informé au plus tôt et aura la possibilité d’annuler sa commande. L’acheteur aura alors le choix de demander soit le remboursement des sommes versées dans les 14 jours au plus tard de leur versement, soit l’échange du produit. Article 12 – Delivery terms Delivery means the transfer to the consumer of physical possession or control of the good. The products ordered are delivered according to the terms and deadlines specified above. The products are delivered to the address indicated by the buyer on the order form, the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer can, at his request, have an invoice sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form. If the buyer is absent on the day of delivery, the delivery person will leave a notice in the mailbox, which will allow the package to be collected at the place and time indicated. If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because open or damaged). The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied of his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.). This verification is considered to have been carried out once the buyer, or a person authorized by him, has signed the delivery note. The buyer must then confirm these reservations to the carrier by registered mail at the latest within two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at address indicated in the legal notices of the site. If the products need to be returned to the seller, they must be the subject of a return request to the seller within 14 days following delivery. Any complaint made outside this deadline cannot be accepted. The return of the product can only be accepted for products in their original condition (packaging, accessories, instructions, etc.). Article 13 – Delivery errors L’acheteur devra formuler auprès du vendeur le jour même de la livraison ou au plus tard le premier jour ouvré suivant la livraison, toute réclamation d’erreur de livraison et/ou de non-conformité des produits en nature ou en qualité par rapport aux indications figurant sur le bon de commande. Toute réclamation formulée au-delà de ce délai sera rejetée.La réclamation pourra être faite, au choix de l’acheteur :- par téléphone au numéro suivant : 06 68 31 89 16 ;- par e-mail à l’adresse suivante : contact@obd-diag.fr.Toute réclamation non effectuée dans les règles définies ci-dessus et dans les délais impartis ne pourra être prise en compte et dégagera le vendeur de toute responsabilité vis-à-vis de l’acheteur.À réception de la réclamation, le vendeur attribuera un numéro d’échange du ou des produit(s) concerné(s) et le communiquera par e-mail à l’acheteur. L’échange d’un produit ne peut avoir lieu qu’après l’attribution du numéro d’échange.En cas d’erreur de livraison ou d’échange, tout produit à échanger ou à rembourser devra être retourné au vendeur dans son ensemble et dans son emballage d’origine, en Colissimo Recommandé, à l’adresse suivante : Socy.fr .Les frais de retour sont à la charge du vendeur. Article 14 – Product guarantee 14-1 Legal guarantee of conformityThe seller guarantees the conformity of the good sold with the contract, allowing the buyer to make a request under the legal guarantee of conformity provided for in articles L. 217-3 et seq. of the Consumer Code. In the event of implementation of the legal guarantee of conformity, it is recalled that: - the buyer benefits from a period of 2 years from delivery of the goods to act; - the buyer can choose between repair or replacement of the goods , subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code; - the buyer does not have to provide proof of non-conformity of the goods during the 24 months in the case of goods new (12 months in the case of second-hand goods), following delivery of the goods. 14-2 Legal guarantee against hidden defectsIn accordance with articles 1641 et seq. of the civil code, the seller is responsible for hidden defects that may affect the property sold. It will be up to the buyer to prove that the defects existed at the time of sale of the property and are likely to make the property unfit for the use for which it is intended. This guarantee must be implemented within two years from the discovery of the defect. The buyer can choose between canceling the sale or reducing the price in accordance with article 1644 of the civil code. Article 15 – Right of withdrawal Application of the right of withdrawalIn accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of their order, to return any item that does not suit them and request an exchange or replacement. refund without penalty, with the exception of return costs which remain the responsibility of the buyer. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed as is. new, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not returned. The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of withdrawal is accepted. It must be unambiguous and express the desire to withdraw. In the event of exercising the right of withdrawal within the aforementioned period, the price of the product(s) purchased and the delivery costs are reimbursed. refunded.Return costs are the responsibility of the buyer.The exchange (subject to availability) or refund will be made within 2 weeks, and at the latest, within 14 days from receipt, by the seller, of the products returned by the buyer under the conditions provided for above. Exceptions Selon l’article L221-28 du Code de la consommation, le droit de rétractation ne peut pas être exercé pour les contrats :- de fourniture de biens dont le prix dépend de fluctuations sur le marché financier échappant au contrôle du professionnel et susceptibles de se produire pendant le délai de rétractation ;- de fourniture de biens confectionnés selon les spécifications du consommateur ou nettement personnalisés ;- de fourniture de biens susceptibles de se détériorer ou de se périmer rapidement ;- de fourniture de biens qui ont été descellés par le consommateur après la livraison et qui ne peuvent être renvoyés pour des raisons d’hygiène ou de protection de la santé ;- de fourniture de biens qui, après avoir été livrés et de par leur nature, sont mélangés de manière indissociable avec d’autres articles ;- de fourniture de boissons alcoolisées dont la livraison est différée au-delà de trente jours et dont la valeur convenue à la conclusion du contrat dépend de fluctuations sur le marché échappant au contrôle du professionnel ;- de travaux d’entretien ou de réparation à réaliser en urgence au domicile du consommateur et expressément sollicités par lui, dans la limite des pièces de rechange et travaux strictement nécessaires pour répondre à l’urgence ;- de fourniture d’enregistrements audio ou vidéo ou de logiciels informatiques lorsqu’ils ont été descellés par le consommateur après la livraison ;- de fourniture d’un journal, d’un périodique ou d’un magazine, sauf pour les contrats d’abonnement à ces publications ;- de fourniture d’un contenu numérique non fourni sur un support matériel dont l’exécution a commencé après accord préalable exprès du consommateur et renoncement exprès à son droit de rétractation. Exemple le logiciel Multiecuscan, Alfaobd, VCDS . Article 16 – Force majeure Any circumstances beyond the control of the parties preventing the execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and result in their suspension. The party which invokes the circumstances referred to above must immediately notify the the other part of their occurrence, as well as their disappearance. Will be considered as force majeure any irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts. Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers. The parties will come together to examine the impact of the event and agree on the conditions under which execution of the contract will be continued. If the force majeure lasts for more than three months, these general conditions may be terminated by the injured party. Article 17 – Intellectual property The content of the website remains the property of the seller, the sole owner of the intellectual property rights on this content. The buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting. Article 18 – Information Technology and Freedoms Les données nominatives fournies par l’acheteur sont nécessaires au traitement de sa commande et à l’établissement des factures.Elles peuvent être communiquées aux partenaires du vendeur chargés de l’exécution, du traitement, de la gestion et du paiement des commandes.L’acheteur dispose d’un droit d’accès permanent, de modification, de rectification et d’opposition s’agissant des informations le concernant. Ce droit peut être exercé dans les conditions et selon les modalités définies sur le site obd-diag. Article 19 – Partial non-validation If one or more stipulations of these general conditions are held to be invalid or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope. Article 20 – Non-waiver The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in these general conditions cannot be interpreted for the future as a waiver of the obligation. in question. Article 21 – Title In the event of difficulty of interpretation between any of the titles appearing at the head of the clauses, and any of the clauses, the titles will be declared non-existent. Article 22 – Language of the contract These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text will be authentic in the event of a dispute. Article 23 – Mediation and dispute resolution L’acheteur peut recourir à une médiation conventionnelle, notamment auprès de la Commission de la médiation de la consommation ou auprès des instances de médiation sectorielles existantes, ou à tout mode alternatif de règlement des différends (conciliation, par exemple) en cas de contestation. Conformément aux dispositions du Code de la consommation concernant le règlement amiable des litiges, obd-diag.fr adhère au Service du Médiateur du CM2C (centre de médiation de la consommation de conciliateurs de justice dont les coordonnées sont les suivantes : 14 Rue Saint Jean – 75017 Paris – https://r.net/. Après démarche préalable écrite des consommateurs vis-à-vis de obd-diag.fr , le Service du Médiateur peut être saisi pour tout litige de consommation dont le règlement n’aurait pas abouti. Pour connaître les modalités de saisine du Médiateur, cliquer sur le lien suivant : https://cm2c.net/comment-nous-saisir/ Conformément à l’article 14 du Règlement (UE) n°524/2013, la Commission Européenne a mis en place une plateforme de Règlement en Ligne des Litiges, facilitant le règlement indépendant par voie extrajudiciaire des litiges en ligne entre consommateurs et professionnels de l’Union européenne. Cette plateforme est accessible au lien suivant : https://webgate.ec.europa.eu/odr/. Article 24 – Applicable law These general conditions are subject to the application of French law. The competent court is the judicial court. This is the case for the substantive rules as well as the formal rules. In the event of a dispute or complaint, the buyer will contact the seller as a priority to obtain an amicable solution. Article 25 – Protection of personal data Data collected The personal data collected on this site are as follows: - account opening : when creating the user account, their name; first name ; email address ; Phone Number ; address ; – connection: when the user connects to the website, the latter records, in particular, their first and last name, connection data, usage data, location data and payment data; - profile : the use of the services provided on the website allows you to complete a profile, which may include an address and a telephone number;- payment : as part of the payment for the products and services offered on the website, it records financial data relating to the user's bank account or credit card; - communication : when the website is used to communicate with other members, data concerning the user's communications are subject to temporary retention; - Cookies : Cookies are used as part of the use of the site. The user has the option to deactivate cookies from their browser settings. Use of personal data The purpose of the personal data collected from users is to provide the website's services, their improvement and the maintenance of a secure environment. More precisely, the uses are as follows: - access and use of the website by the user; - management of the operation and optimization of the website; - organization of the conditions of use of the Payment Services; - verification, identification and authentication of data transmitted by the user; - offering the user the possibility of communicating with other users of the website; - implementation of user assistance; - personalization of services by displaying advertisements according to the user's browsing history, according to their preferences; - prevention and detection of fraud, malware (malicious software) and management of security incidents; - management of possible disputes with users; - sending of commercial information and advertising, based on user preferences. Sharing personal data with third parties Personal data may be shared with third party companies, in the following cases: - when the user uses payment services, for the implementation of these services, the website is in contact with third party banking and financial companies with which it has entered into contracts; - when the user publishes, in the free comment areas of the website, information accessible to the public; - when the user authorizes the website of a third party to access his data; - when the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to user data, as part of the performance of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulations on the protection of personal data. personal; - if required by law, the website may transmit data to respond to claims made against the website and to comply with administrative and judicial procedures; - if the website is involved in a merger operation , acquisition, transfer of assets or receivership procedure, it may be required to transfer or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party. Security and Privacy The website implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the website cannot guarantee the security of the transmission or storage of information on the Internet. Implementation of user rights In application of the regulations applicable to personal data, users have the following rights, which they can exercise by making their request to the following address: contact@obd-diag.fr.the right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before implementing this right, the website may request proof of the user's identity in order to verify its accuracy. the right of rectification: if the personal data held by the website is inaccurate, they can request the information to be updated. the right of deletion of data: users can request the deletion of their personal data, in accordance with to applicable data protection laws. the right to limitation of processing: users can ask the website to limit the processing of personal data in accordance with the hypotheses provided for by the GDPR. the right to object to data processing: users can object to their data being processed in accordance with the assumptions provided for by the GDPR. the right to portability: they can request that the website give them the personal data provided to them to transmit them to a new website. Evolution of this clause The website reserves the right to make any changes to this clause relating to the protection of personal data at any time. If a modification is made to this personal data protection clause, the website undertakes to publish the new version on its site. The website will also inform users of the modification by email, within a minimum period of 15 days before the effective date. If the user does not agree with the terms of the new wording of the personal data protection clause, he has the possibility of deleting his account. Annex : Withdrawal form (to be completed by the consumer, and sent by registered letter with acknowledgment of receipt, within a maximum period of 14 days following the date of conclusion of the service contract) Withdrawal form Attention: obd-diag située à : Socy.fr n° de téléphone : Socy.fr email address: contact@obd-diag.fr I hereby notify you of my withdrawal from the contract relating to…………………, ordered on: ……… First and last name of the consumer: ……………..Consumer address: …………….. Date : ……………… Consumer signature Annex : Consumer Code Article L. 217-4 : “The seller delivers goods in conformity with the contract and is responsible for any lack of conformity existing at the time of delivery. He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or was carried out under his responsibility.” Article L. 217-5 : “The good complies with the contract: 1° If it is suitable for the use usually expected of a similar good and, where applicable: - if it corresponds to the description given by the seller and has the qualities that this has been presented to the buyer in the form of a sample or model; - if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, particularly in advertising or labeling; 2° Or if it presents the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and the latter has accepted." Article L. 217-6 : “The seller is not bound by the public declarations of the producer or his representative if it is established that he did not know them and was not legitimately in a position to know them”. Article L. 217-7 : “Defects of conformity which appear within a period of twenty-four months from delivery of the goods are presumed to exist at the time of delivery, unless proven otherwise. For goods sold second-hand, this period is set at six month.The seller may combat this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.” Article L. 217-8 : “The buyer has the right to demand that the goods conform to the contract. He cannot, however, contest conformity by invoking a defect that he knew or could not have ignored when he contracted. The same applies when the defect has its origin in the materials he himself supplied.” Article L. 217-9 : “In the event of a lack of conformity, the buyer chooses between repair and replacement of the goods. However, the seller may not proceed according to the buyer's choice if this choice results in a cost that is manifestly disproportionate with regard to the other method, taking into account the value of the goods or the importance of the defect. He is then required to proceed, unless impossible, according to the method not chosen by the buyer.” Article L. 217-10 : “If repair and replacement of the goods are impossible, the buyer can return the goods and have the price refunded or keep the goods and have part of the price refunded. The same option is open to him: 1° If the solution requested, proposed or agreed pursuant to article L. 217-9 cannot be implemented within one month following the buyer's complaint; 2° Or if this solution cannot be done without major inconvenience for him taking into account the nature of the property and the use he is seeking. However, the sale cannot be canceled if the lack of conformity is minor.” Article L. 217-11 : The application of the provisions of articles L. 217-9 and L. 217-10 takes place without any cost for the buyer. These same provisions do not prevent the award of damages. Article L. 217-12 : “The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.” Article L. 217-13 : “the provisions of this section do not deprive the buyer of the right to exercise the action resulting from redhibitory defects as it results from articles 1641 to 1649 of the civil code or any other action of a contractual or extra-contractual nature which he is recognized by law.” Article L. 217-14 : “The recourse action can be exercised by the final seller against the successive sellers or intermediaries and the producer of the tangible movable property, according to the principles of the civil code. Article L. 217-15 : “The commercial guarantee means any contractual commitment of a professional towards the consumer with a view to reimbursement of the purchase price, replacement or repair of the good or the provision of any other service in relation with the property, in addition to its legal obligations aimed at guaranteeing the conformity of the property. The commercial guarantee is the subject of a written contract, a copy of which is given to the buyer. The contract specifies the content of the guarantee, the terms of its implementation, its price, its duration, its territorial extent as well as the name and address of the guarantor. In addition, it clearly and precisely mentions that, independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 to L. 217-12 and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the civil code. The provisions of articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 as well as article 1641 and the first paragraph of article 1648 of the civil code are reproduced in full in the CONTRACT. In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to take advantage of this.” Article L. 217-16 : “When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the good in question, if this provision is subsequent to the request for intervention.” Civil Code Section 1641 : “The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would have given only a lower price if he had known about them.” Article 1648 : “The action resulting from redhibitory defects must be brought by the purchaser, within two years from the discovery of the defect. In the case provided for by article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be released from the apparent defects or lack of conformity. |
06.68.31.89.16